Musings of a rambling service monkey

Service What do you do when you have experienced amazing service –
Tell your friends?
Shout it from the roof tops?
Write a review online?
Let the company know personally that you have loved the service?
I personally stick it on Twitter or Facebook!
This week I have been loving… My new iPad… Thank you Alasdair McGill
The effects of my Brazilian blow dry… A hair treatment, and not the kind you are thinking guys!
And my newfound love of quorn! Despite not being a Veggie!

The current climate of service is that people hear about every great service experience but also they hear about every BAD experience too! At Freelance World we pride ourselves in providing the best service possible whenever we can and we LOVE the great feedback when we get it right! However we also really appreciate honest feedback of all kinds and are not afraid to change our services based on this feedback.
The best constructive feedback we’ve had is from an on-the-ball entrepreneur who said, ‘Never assume! Sometimes we might know what you’re talking about but always, always assume that we don’t!’ What an obvious but essential point!
We have kept this advice in mind for all clients ever since – what if they don’t know who HMRC are? What if they don’t know what book keeping is? And in these instances… is there another way of explaining it – can a pie chart be used to better explain profit and loss? (that’s one of our future plans for all reporting). Would a person (face, hand, animation, and voice) in a VIDEO explain book keeping better than a written list?
I always ask,” Would I understand this if I hadn’t written it?” If the answer’s no, then it needs a re-think.
Of course there are complicated situations (especially in our world of accountancy and tax!) where there’s no simple answer but if it requires extra learning on the client’s behalf it adds another string to their business bow and sometimes they will thank you more for giving them the opportunity to learn, and become a more rounded business person, rather than spoon feeding them.
Just as in every aspect of life; everyone is different. Those differences should be embraced! Shaping your business around your client is not the future – it’s the current! So get swept away by this current as it will help your clients’ businesses and definitely, DEFINITELY help yours!

More Blogs

Challenges in Public Sector Finance: Income and Spending Gap

In December 2023, the Office for National Statistics announced that, in the first two thirds of the year, the deficit in public sector spending had reached £116bn. This figure was £27bn higher than the same period in the previous year. But why is the gap between income and spending in public sector finance widening? What are the implications? How can these challenges be addressed? Read on to find out…

Accounting Team

The Future of Management Accounting

Gone are the days when management accounting simply involved bookkeeping and cost accounting. The business environment has become increasingly complex, and accounting firms and processes must evolve to keep up. But what is the future of management accounting? Read on for our top accounting trends – including the role of technology in accounting.

Accounting Team

Understanding the Financials: Accounting for Amazon Sellers

It’s estimated that over 60% of sales on come from third-party sellers rather than directly from the e-commerce giant itself. With such a large captive audience here in the UK, it’s unsurprising that local sellers want a slice of this oversized pie. One thing to bear in mind is the specific set of financial challenges that come with a decision to sell via this platform. If you’re looking to understand more about the ins and outs of accounting for Amazon sellers, read on…

Accounting Team